Technical Support Specialist

New York, United States · Information Technology

Description

We’re looking for a part-time IT support technician to provide expert cheerful support to our team of dedicated employees and volunteers who manage the United States network of suicide hotlines and other national and NY health-related programs.


Are you the one who friends and family call when they accidentally delete that presentation due tomorrow? Are you the one your classmates or colleagues turn to when their email account is hacked by someone named p0wn3r?


Working under direction of the Helpdesk Supervisor, you will handle support for end-users, including taking calls from local or remote users, opening and tracking tickets, and working problems through to a solution.


Depending on business needs and your skills and interests, you may setup and connect computer software and hardware, debug desktop or network issues, create and disable user accounts, handle various data importing/exporting/reporting needs, document processes and best practices, and generally help ensure users are smiling and bits are flowing.

Requirements

You...

Benefits

Flexible hours and room to grow.

Apply for this job